IT Support Services

Providing impactful Global IT support services!

While running your business, as an IT support outsourcing company, we will look after its smooth running by ensuring that you get effective end-to-end outsourced IT support services. With our remote IT support services, we work with you as a part of your business and provide solutions in almost no time!

Stretch your limits and go beyond in your business with the range of back-office IT support managed services that we provide, including IT help desk and admin work support, server monitoring, and maintenance services, to name a few, and get comprehensive outsourced IT support services.

OFFSHORE IT SERVICES - REMOTE IT SUPPORT - TIER 1 & 2 SUPPORT.

Request IT Support Services

    Why Choose Infomze for IT Support Services

    Why opt Infomaze for remote IT support services?

    While running your business, we will look after its smooth running by ensuring that you get effective end-to-end outsourced IT support services. With our remote IT support services, we work with you as a part of your business and provide solutions in almost no time!

    Our services as an IT service provider

    With the help of our IT infrastructure services and SaaS applications support, you gain the advantage and a competitive edge of seamless, efficient, and secure business operations and better allocation of resources. While you reduce or eliminate your downtime, you can better strategize to come out a winner with the help of our IT support company.

    Managed IT Support Services

    Managed IT services

    We provide proactive managed IT services that cover monitoring, maintenance, and consulting. Even as a third-party service provider, we closely work with you as your in-house technical experts and provide a 50-70% cost reduction .

    Server and Network Support

    Our professional server team follows the appropriate practices from managing servers to network analysis and maintains a secure and healthy server. You can rest assured that your IT infrastructure is in good hands once it comes to us.

    Server and Network IT Support Services
    Help Desk IT Support Services

    Help Desk Services

    Our help desk support services start with understanding your business requirements, coming up with unique help desk solutions, setting up an effective system to deal with customer support, ticket management, etc. That increases and improves your team performance.

    Security and Compliance

    Adhering to industry-specific compliances and addressing any security-related issues with risk assessment and a secure firewall, encryption, and single sign-on (SSO), we provide you with a secure operations center. You get in-house network security, server security, audits, and more.

    Security and Complaince IT Support Services
    Back Up and Disaster Recovery IT Support Services

    Backup and Disaster Recovery

    With us by your side, you never have to worry about your critical data. We help you set up an automated data backup system with catastrophe-ready solutions that recover data immediately and help you deal effectively in case of a disaster.

    Hosting and Cloud Services

    We are partners with industry leaders that provide various hosting & cloud packages to provide region-specific services that comply with the data protection of those regions.

    We recommend and manage all those services on your behalf at an affordable price. The hosting can be a simple website hosting eCommerce, b2b, and enterprise or SaaS solutions. Some of our partners include Microsoft Azure, Amazon Web Services, Ionis, Servers Australia, and more.

    Web Hosting And Cloud IT Support Services

    Support and maintenance services we provide for varied application development platforms used to build the SaaS applications:

    Ionic Support and Maintenance IT Support Services

    Ionic Support and Maintenance

    React support and maintenanc IT Support Services

    React support and maintenance

    ASP.NET maintenance and support IT services

    ASP.NET maintenance and support

    .NET Core Support IT Services

    .NET Core Support Services

    CakePHP Maintenance & Support IT Services

    CakePHP Maintenance & Support Services

    Laravel Maintenance & Support IT Services

    Laravel Maintenance & Support Services

    Codeigniter Maintenance & Support IT Services

    Codeigniter Maintenance & Support Services

    SaaS maintenance and support IT services.

    Other SaaS maintenance and support services

    Virtual CTO or CIO IT Support Services

    Virtual CIO/CTO or Advisory Services

    Our advisory services help take your business to the next level through our business process consulting services, high-performing business analyst team, project management, Marketing Support Team, and admin works, to name a few. You even get flexible annual tech planning and strategizing services.

    Our easy and effective Onboarding Process:

    01.

    Service Definition

    Get easy IT support outsourcing! Talk to our offshore IT support team and share your pain points, and we will review your requirements.
    02.

    Comprehensive Data Collection

    In this phase, we collect all relevant data of your IT infrastructure, do a detailed analysis, and develop a solution that efficiently matches your requirements.
    03.

    Reviewing Internal Information

    The unique solution that our IT support services providersn develop in the previous phase will be discussed with your team and its implementation strategy.
    04.

    Orientation Meeting and Service Handoff

    Here we discuss the implementation progress and check on your feedback regarding the changes you may want to make. This phase is all about aligning our IT support services to serve you better and satisfactorily.
    IT Support Services Methodology Followed

    Industry-specific offshore IT support services offered to:

    Infomaze offers the best, customized back-office solutions to all industry verticals from SMEs to large enterprises. As a matter of fact, we can build solutions for any industry as long as we have the right inputs.

    Visa Migration Industry

    Visa Migration

    Telecom Industry

    Telecom

    Insurance.

    Insurance

    Utilities.

    Utilities

    Healthcare

    Healthcare

    Finance

    Finance

    Retail

    Retail

    Education

    Education

    Printing

    Printing

    Real-Estate

    Real Estate

    Entertainment

    Entertainment

    Law-Firms

    Legal

    FAQs

    Frequently Asked Questions

    How Do You Measure Customer Satisfaction?
    Our high rate of customer retention reflects the customer satisfaction that we provide. We also come up with KPIs to measure the service satisfaction we are providing.
    Do You Provide 24x7x365 Assistance?
    As an IT support services company, we provide 24x7x365 assistance, including major holidays, as we understand uninterrupted support and services are crucial for a smooth flow of business processes.
    How can we benefit from your Managed IT Services?
    Reduce your downtime, increase productivity and performance efficiency by prioritizing the business goals that most matter handling everyday maintenance and while we are providing IT support services.
    What is your ideal response time?
    We immediately respond and make sure you get the best IT support services and face almost no downtime. If you come to us with a significant setback, we resolve the issue at a competitively faster turnaround time with expertise of our IT support services providers possess.
    Will you provide IT support augmentation for our in-house team?
    Yes, we do. We supplement the IT support services that you need and work with your in-house team to achieve an uninterrupted business flow with our expertise.
    How much do your IT support services cost?
    It depends on the IT support service that you are seeking. We provide tier 1 and tier 2 IT support services, and we have unique engagement plans defined for each. Talk to our IT support consultants to know more. They can even cook a flexible plan that suits you.