Back Office Services

Outsource back office services to improve performance efficiency!

Are you ready to expand your business and quickly scale up your team through your back office? If yes, you have made the right decision coming to us! Improve your investment in time and let us handle the everyday tasks that are time laborious but are nevertheless required. At the same time, you make insightful decisions that matter to your business's growth.

Come to us with your requirements, and we will strategically plan and execute our back office services.

UNIQUE BACK OFFICE SOLUTIONS, EXPERT OUTSOURCED SERVICES, REDUCED OVERHEADS

Hire Back Office Team

Back Office Services

Outsource back office services to improve performance efficiency!

Are you ready to expand your business and quickly scale up your team through your back office? If yes, you have made the right decision coming to us! Improve your investment in time and let us handle the everyday tasks that are time laborious but are nevertheless required. At the same time, you make insightful decisions that matter to your business's growth.

Come to us with your requirements, and we will strategically plan and execute our back office services.

UNIQUE BACK OFFICE SOLUTIONS, EXPERT OUTSOURCED SERVICES, REDUCED OVERHEADS

Hire Back Office Team

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Why outsource your back office support team?

Outsource Back-office services and increase ROI.

What kind of offshore back-office outsourcing services do you require?

While we handle everything from admin, finance, customer support, payroll, HR, inventory management, accounting, logistics, we also offer services in other areas, including managing your software, automation, security, servers, and more.

Typically, these services delivered are non-voice services provided by our call center team.

Virtual Assistant BAck-Office Services

Personal / Virtual Assistance

Virtual Assistance or Personal Assistance is the most requested back-office service we receive. We have worked for clients worldwide; This service has helped many clients get organized and have their tasks prioritized by our expert team, and obtain business process automation. Read what our VA/PA can do:

  • Email Monitoring, Answering, Management
  • Calendar, Schedules, Appointments Management
  • Gathering information from various departments and preparing summarized reports
  • File and Document Management including maintaining records
  • Preparing Statement, Letters, and other documents
  • Maintaining and Updating Client’s Social Media Accounts
  • Other day-to-day activities

Our Strength

  • Good written & verbal communication skills
  • Time Management
  • Organizing Skills
  • Expert with Technology – File Sharing, Document Management, Social Media, etc.

Engagement Model

  • Part-time – Few hours a week. In this model, the work is as per the availability of the personal assistant.
  • Full time – The VA/PA will engage for the whole month and have the work done as per your time preference.

Data Entry

You may require data entry operators for various purposes, from information gathering to filling the form, capturing images, catalog management, and more. Our team of experts can review and process the best option for you, including proposing "Data-Scraping" to speed the work and reduce costs.

Data entry services include:

  • Collection of data for various industries including eCommerce, real estate, financial, etc.
  • Scanning, Copying 
  • Managing your catalog, including updating price, information, etc.
  • Updating specific records, information across other platforms
  • Image Processing and management
  • Form processing either through image, voice, or other means
  • Any different & additional data entry or scrapping services.

Our Strength

  • Attention to details
  • Well-versed with MS Office, especially MS-Excel, Open Office, Office 365, Google Docs, and other document file formats.
  • 99.99% accuracy
  • Various engagement – Project-Specific, Weekly, Monthly
  • Privacy & Confidentiality
Outsource Data Entry Services to save time now!
Bookkeeping Back-Office Services

Bookkeeping

Maintaining your books on time can help you measure and make the best business decision. We, from Infomaze, provide experts who are well-versed with accounting procedures, data entry, mapping accounting codes/cost centers, bank reconciliation, reports, and other accounting activities.

  • QuickBooks
  • Xero
  • MYOB
  • FreshBooks
  • Zoho Books
  • Tally

Our work includes, not limited to:

  • Recording transactions such as income and outgoings and posting them to various accounts.
  • Conducting daily banking activities.
  • Producing multiple financial reports.
  • Reconciling reports to third-party records such as bank statements.

Our Strength

  • Experienced Bookkeeping team
  • Good knowledge of accounting term and their usage
  • Good & Clear Communication 
  • Timely compliance of returns, payments, etc.

Health & Medical Back Office Support

The healthcare industry faces various challenges in maintaining the records, claims, payment, digital records and often need a team to ease the workload on Health Care & Medical operations. We are in Health Care IT Support for years and offer various services as per regulations and compliance:

  • Insurance Verification Services

  • Medical Claims Processing

  • Medical Transcriptionist

  • Patient Records Management

  • Managing your Health Care Software

  • Data Entry including Document management and more…

Our Strength

  • HIPAA Compliance, ISO27001 certified company – We take care of privacy & compliance

  • Health Care domain expertise for 12+ years

  • Experienced Staff to manage all your operations

  • Experience in various Health Care Software to work or recommend the best one for your needs

Business Process Consultants Back-Office Services

Business Process Consultants

Hire our experienced business process consultants as they will understand your business objective and create the technical know-how, workflow, and recommend the best software for your business needs.

  • Document workflows and processes accurately.
  • Display gaps in your current processes
  • See where the easiest improvements to make are
  • See redundant processes that can be eliminated or automated
  • Note processes that are better starting from scratch with business process reengineering
  • Finding tasks to automate with process automation

Our back office support team will analyze, create the report and propose the best solution for your business objectives.

Strength

  • Business solution providers for 20+ years
  • Experience in various business, domains, industry
  • Have recommended, designed, and implemented multiple processes, software, and automation to companies worldwide.

Business Analyst

Our BAs carry out proficient SOP and risk analysis and possess excellent communication skills to communicate with the stakeholders smoothly. With the practical operation design, organizational capabilities, and improvements implemented to reach project requirements, you will get a seamless business process.

Our BAs have immense experience and expertise in:
  • Conducting detailed business scope and risk analysis and outlining the problems, opportunities, and their solutions.
  • Forecasting and budgeting
  • Strategizing and monitoring
  • Variation analysis
  • Reporting
  • Pricing
  • Defining the business requirements to report back to stakeholders with clarity. 
Strengths:
  • Expertise in BA tools, including Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SQL, Google Analytics, and Tableau for a thorough analysis.
  • Excellent organizational skills, business structure knowledge, with detail-oriented Processes modeling
  • Cost-benefit and risk-analysis with high problem-solving capabilities.
Business Analyst Back-Office Services
Marketting Suport Team Back-Office Services

Marketing Support Team

Our back office marketing support team has deep knowledge about the different market places. It keeps the long-term and short-term business goals in mind, specifically developing a customer-oriented approach after interpreting the market analytics accurately. Here's what you will get by hiring our marketing support team:

  • Comprehensive data gathering through market research.
  • Strategizing marketing campaigns and delivering the same with clarity
  • Accurate data maintenance with the assistance of spreadsheets, databases, and inventories.
  • Organized marketing campaign and social media campaign execution
  • Designing digital campaigns, promotional presentations, and events, and managing company websites and social media account content. 
Strength:
  • Experts in handling market research techniques and databases
  • Excellent management and marketing principles to build trusting relationships with clients.
  • Expertise in handling CRM tools, Online analytics, Google Adwords, and extensive interpersonal skills.

Digital Marketing Team

Our back office digital marketing teams are self-motivated marketing research analyst's who can plan and execute web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. They will monitor the metrics set after analyzing the company goals. Our team's vigorous tactics involve:

  • Search Engine Optimization and website marketing 
  • Creating brand awareness with social media marketing
  • Email marketing with personalized content
  • Content marketing strategy and its implementation 

Strength:

  • Real-life experience in creating effective brand awareness 
  • SEO specialists and content development services
  • Result-oriented Search Engine Marketing 
  • ICC Marketing Code self-regulation followed 
Digital Marketting Team Back-Office Services
Email Marketting Back-Office Services

Email Marketing

Why should you go for an email marketing manager? Well, when everyone out there is following some email marketing strategy, our email marketing manager will help you stand out with the ideal mobile-friendly templates, prompt communication, and quality newsletters over quantity! 

  • Proper lead generation goals and metrics followed.
  • Excellent copywriting and project management skills
  • Email marketing analysis and improvisation with continuous enhancement in the marketing strategy.
  •  Report generation, personalized email marketing campaigns

Strength 

  • Expertise in HTML and marketing automation technology 
  • Knowledge in SEM/SEO/Google Analytics
  • Experience in handling workload cooly and meeting deadlines in time
  • Growing email list with a strong campaign implementation strategy

Content Writing

When it comes to providing content writing services, you need a content writing agency that can provide quality content, original, captivating, and engaging content, and ghostwriting services. Our content writing services include a broad range of options to choose from, copywriting, detailed content writing, newsletters, blogs, articles, white papers, webpages, social media Ads, brand recognition, and much more.

  • Search intent, keyword-oriented SEO optimized content
  • Brand recognition and thought leadership development
  • Quality content that conveys with the number of words you need
  • Original content tested for plagiarism, proofread, and edited.
Strength:
  • Experience that ensures a result-oriented content market strategy for high user interactivity and better search engine results.
  • Adding a new voice to your organization or regulating it as per your requirements
  • Industrial expertise with research-based content
  • Content manager for direct and effective communication and unlimited revisions.
Content Writing Back Office Services
Accounting Back-Office Services

Accounting Services

Gain insight into your accounting like never before; allow us to integrate all of your data into your accounting software securely and seamlessly with bidirectional, real-time upgradations. We provide an all-in-one solution from data entry, payroll management, accounts payable, receivable data, reporting, and IT support to tackle accounting software management and summarize your financial data.  

  • Accurate Data Entry Management
  • Detailed Reporting & confidentiality
  • Easy handling of the web-based accounting software system
  • Audit of the current accounting systems
Strength:
  • Attention to Detail with experience working for different industry verticals
  • Flexible working hours
  • IT SaaS application support
  • Expertise in using Zoho Books, Xero, QuickBooks, FreshBooks, etc.

Customer Support

The back office customer support we provide helps you resolve tickets quickly and help provide a better experience for your customers. With exceptional communication skills and knowledge of global business culture, our customer support agents provide effective conflict resolution and possess multi-tasking and documentation skills.

  • Product knowledge
  • Extensive Market knowledge
  • Quality centric customer service
  • Information gathering, analysis, and provide helpful information to serve customers better

Strength:

  • Proficiency in English and straightforward communication
  • Organizational skills, attention to detail, and technologically sound
  • Possessing proper etiquette and friendly with customers
  • Work collaboratively 
Customer Support Team Back-Office Services
Administrative Back-Office Services

Admin Work

When it comes to handling administrative work, you need a strong team player with excellent people skills. Our back-office executives have superior management skills and ensure effective, quick assistance in managing their offices and operational requirements to provide seamless business process automation.

  • Inventory & Supply Management
  • Delegation and coordinating with teams
  • Market and consumer trend analysis
  • Organize data and accounting management
Strength:
  • Staff Supervision and process improvement
  • Working as part of a team
  • Manage travel agendas/appointments for upper management
  • Look after the legal, organizational, and contractual policies.

Industry-specific offshore back-office Outsourcing services offered to:

Infomaze offers the best, customized back-office solutions to all industry verticals from SMEs to large enterprises. As a matter of fact, we can build solutions for any industry as long as we have the right inputs and provide business process automation that takes your business up a notch.

Printing

Printing

Real-Estate

Real Estate

Entertainment

Entertainment

Law-Firms

Legal

Healthcare

Healthcare

Finance

Finance

Retail

Retail

Education

Education

Visa Migration Industry

Visa Migration

Telecom Industry

Telecom

Insurance.

Insurance

Utilities.

Utilities

FAQs

Frequently Ask Questions

How do you assure customer satisfaction?

We value our client's time and resources and have set KPIs to measure customer satisfaction and align better to provide efficient business process automation at all times.

Is your engagement module flexible?

Yes, we have multiple engagement modules to choose from, which are scalable depending on your requirements.

Do you also provide IT support services?

Yes, we do. Just let us know what your requirement is, and we will start working towards achieving it.

Can I interview your back office team?

Yes, you can interview the team before you hire them.

How do you ensure data security?

We are ISO27001 and ISO 9001:2015 certified company; we comply with GDPR and are HIPPA Compliant. We take data security seriously and have all processes in place to protect our clients' data.

Do you also provide a Project Manager to manage all our Backoffice Team members at Infomaze?

Yes, we provide a single contact manager for various services provided by our back office team for your company.