Our client, Travel Tyme, a travel agency based in St. Louis, Missouri. They asked us to help them automate their workflow and streamline it them. We customized a Zoho CRM software to enhance their organization in managing leads, and customers and optimizing processes. This was achieved through our Zoho customization services.
Being a reputable travel agency, our client has a long list of loyal customers along with a high inflow of new leads every day. The special services they offer make them stand out from the market, attract customers, and keep their clients coming back to them. They offer a wide range of special services, here are a few:
Even though their business was in great shape, entering the necessary details every single time was frustrating and overwhelming because of the workload. This repetitive task was not only time-consuming but also inevitable and consumed half of their workforce as well. Yet there were so many errors.
So the client, sought our expertise and wanted to automate all the tasks and eliminate manual errors. To ensure they never miss a trip consultation, accommodation booking, or any client call, and to minimize errors.
Based on the mentioned challenges, the client gave us the following set of requirements for their travel agency software:
Our experienced developers understand the needs of our client precisely, coupled with our status as Zoho Authorized partners. By precisely customizing Zoho CRM software to meet the requirements of our client, our team was able to provide them with the best travel agency CRM software.
Our expert Zoho developers offered a perfect custom solution along with Zoho CRM Integration with Zoho Docs to store all the above data on a single platform. This included managing all lead registration through the Zoho CRM forms, prioritizing the leads and transferring them to the appropriate travel agent.
Also, to obtain the maximum lead conversion, store all of the data, and sort the previous customer’s data including the pre-sales and post-sales information, travel schedule plans, etc.
Using Zoho CRM’s performance management feature, we customized the client’s Zoho travel agency CRM to create new tasks with pre-established action plans based on what their customers would choose.
These included custom workflow rules for the following:
We helped our client, Travel Tyme to manage their vendor fees by automating the process of advanced payments from their clients, who should deposit money to book travels, accommodations, and other travel arrangements. This was made possible by Zoho CRM’s sophisticated account management features.
Implementing Zoho CRM software for tour operators has several benefits. Here are the main advantages of using Zoho travel agency CRM software:
Does this sound familiar to you or have a project with industry-specific requirements? Feel free to connect with us. We have over 22 years of expertise which makes us the best in the industry. This also means that you’re in the right hands and hire Zoho developers from Infomaze because your company deserves the best service from the best software service provider who understands your struggles.
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