Without automation, your business processes can become chaotic and result in endless paperwork, incomplete tasks, and lowered productivity. CRM is not just limited to large enterprises. In this technology-driven world, even small businesses require CRM customization services to tune their business processes effectively. Gone are the days when CRM data used to be manually entered into books and when customer data was maintained in excel files. There are many reasons as to why CRM is the key to any business’s development, growth and happy customer service.
Want to hire a team for CRM development? Infomaze provides A1 CRM software development services and CRM customization services for SMEs and large enterprises using various open-source solutions like Sugar CRM, Vtiger, Infusionsoft, Suite CRM, etc., our expert developers can customize the open-source solutions to fit your business & fulfill all your requirements.
Our customers enjoy working with our skilled and dedicated eCommerce developers, each owning an average experience of 5+ years in creating successful eCommerce websites that are of high quality with an appealing design. Added to this, we have served different clients in regions like the USA, Australia, UK, Sweden, Spain, Poland, etc. Are you unsure what BI service would best suit your business? Feel free to get in touch with us and our BI experts will guide you through.
Infomaze pioneers in CRM customization services, Business Process Management (BPM), automated workflow systems, and we’ve worked on numerous CRM solutions that are meant for all sizes of SMEs and large enterprises.
We build custom developed CRM specific to various industries including field service, printing, print brokers, and promotional companies. Apart from this, we are also certified partners of Zoho (world’s most comfortable and affordable CRM solution), salesforce, and we’ve also customized open-source solutions like Suite CRM, Infusion soft, Sugar CRM, Vtiger and others.
Get in touch with us if you’ve decided to opt for any of the services mentioned above or if you need a free consultation. We will be happy to assist you.
Talk to us with no obligation and get a free consultancy on how to better manage your business using CRM solutions. We will be happy to assist you.
Improve customer service by tracing the chain of calls, regular follow-ups, history, notes, and events. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction in the most automated matter, hence making the job of the sales team easier.
Deal discussion is not limited to a single person. It is recorded in the CRM; allowing the senior management to interfere and bring in his/her expertise in closing the deals. Based on customer history, notes, activities, and other factors, your sales team can also upsell other services or maintain the record for future sales. An automated CRM solution sends upsell offers to suitable customers, leading to improved sales without costing much.
It is hard to get a customer on board, but it’s even harder to maintain customers on board, especially if you’re offering a service. All your efforts will be ineffective if there’s one lousy service. Hence a timely review of customer satisfaction is crucial for all business sizes that remind your team of regular updates and feedback. Due to severe competition, customers won’t think twice before moving on to another service provider.
Improve customer service by tracing the chain of calls, history, and notifications. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction.
Nurturing a lead might not be a single person’s cup of tea. Therefore, multiple people can get involved to provide the best support. Only having an email chain cannot be a suitable solution as the discussion can go on both an internal and external level. Our CRM software solutions also act as a centralized data hub.
An automated CRM solution will send upsell offers to suitable customers, leading to improved sales without costing much. Upsells and renewals generate approximately 80% of the income, and if a business fails to offer them, it can barely make 5-30% revenue from the initial sale.
Having been in the business for more than 19 years, Infomaze holds extensive expertise in providing cost-effective CRM customization services to help companies save time and resources. Back in 2002, our first project was a CRM solution for a leading U.S. air force training and helicopter squad service provider. We have been providing specialized services ever since and have therefore mastered its development.
With our end-to-end CRM development, you will achieve lead and prospect management, customer data management, opportunity management, forecast & reporting, ticketing, a hierarchical level of accessibility, users & role management, full-fledged admin management within each module to add custom fields, define rules, and more.
As a specialized CRM solution provider, we implement the best business practices and offer a complete solution to manage your marketing, sales, services, support, and more at the highest level. Look no further than Infomaze if you need customized CRM application development services that are highly reliable, affordable, and efficient at the same time.
“I was very happy with the promises made and, more importantly, delivered. Quality code. Neat and organized. Ace assisted with the last tweaks to ensure I was a happy client. I would be happy to work with them again on my next project.”
“Infomaze is the best technology partner any business could ask for, they go above and beyond to satisfy my business needs and they will do research and develop anything you need. I will never switch to any other company, may your success be our success! P.S. Gaj is the best.”
“Vic and the team at Infomaze are absolutely awesome to work with. Their price was fair and their professionalism is top notch. They spent more time waiting on me than I did them, and they were patient and courteous every step of the way. I would definitely recommend hiring them , and I will continue to use them for my future projects”
“The project thus far was not complicated and we are continuing to the next phase. My experience with Vik to date: Very good service – friendly and helpful with” high level of technical understanding and competence. Listens to what I want, makes suggestions where appropriate and delivers very quickly.