CRM Customization Services

Exponentially expand your business and retain customers for prolonged periods with our CRM customization services

Without automation, your business processes can become chaotic and result in endless paperwork, incomplete tasks, and lowered productivity. CRM is not just limited to large enterprises. In this technology-driven world, even small businesses require CRM customization services to tune their business processes effectively. Gone are the days when CRM data used to be manually entered into books and when customer data was maintained in excel files. There are many reasons as to why CRM is the key to any business’s development, growth and happy customer service.

Want to hire a team for CRM development? Infomaze provides A1 CRM software development services and CRM customization services for SMEs and large enterprises using various open-source solutions like Sugar CRM, Vtiger, Infusionsoft, Suite CRM, etc., our expert developers can customize the open-source solutions to fit your business & fulfill all your requirements.

Our customers enjoy working with our skilled and dedicated eCommerce developers, each owning an average experience of 5+ years in creating successful eCommerce websites that are of high quality with an appealing design. Added to this, we have served different clients in regions like the USA, Australia, UK, Sweden, Spain, Poland, etc. Are you unsure what BI service would best suit your business? Feel free to get in touch with us and our BI experts will guide you through.


Dedicated Developers


Projects Delivered


Development Hours


Satisfied Customers


Salesforce to Zoho migration

Zoho Webhooks API integration

Salesforce setup and customization

Zoho customization services

SugarCRM installation and customization

Suite CRM installation and customization

Vtiger customization

KEAP integration (formerly Infusionsoft)

Who we are?

Infomaze pioneers in CRM customization services, Business Process Management (BPM), automated workflow systems, and we’ve worked on numerous CRM solutions that are meant for all sizes of SMEs and large enterprises.

We build custom developed CRM specific to various industries including field service, printing, print brokers, and promotional companies. Apart from this, we are also certified partners of Zoho (world’s most comfortable and affordable CRM solution), salesforce, and we’ve also customized open-source solutions like Suite CRM, Infusion soft, Sugar CRM, Vtiger and others.

Get in touch with us if you’ve decided to opt for any of the services mentioned above or if you need a free consultation. We will be happy to assist you.

CRM customization

Ready to get started?

Talk to us with no obligation and get a free consultancy on how to better manage your business using CRM solutions. We will be happy to assist you.

How a customer relationship management system will help your business?


Lead Management

Improve customer service by tracing the chain of calls, regular follow-ups, history, notes, and events. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction in the most automated matter, hence making the job of the sales team easier.

Better deal conversion

Deal discussion is not limited to a single person. It is recorded in the CRM; allowing the senior management to interfere and bring in his/her expertise in closing the deals. Based on customer history, notes, activities, and other factors, your sales team can also upsell other services or maintain the record for future sales. An automated CRM solution sends upsell offers to suitable customers, leading to improved sales without costing much.


Customer Satisfaction Analysis

It is hard to get a customer on board, but it’s even harder to maintain customers on board, especially if you’re offering a service. All your efforts will be ineffective if there’s one lousy service. Hence a timely review of customer satisfaction is crucial for all business sizes that remind your team of regular updates and feedback. Due to severe competition, customers won’t think twice before moving on to another service provider.

Track Customer Process

Improve customer service by tracing the chain of calls, history, and notifications. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction.


Improved team collaboration

Nurturing a lead might not be a single person’s cup of tea. Therefore, multiple people can get involved to provide the best support. Only having an email chain cannot be a suitable solution as the discussion can go on both an internal and external level. Our CRM software solutions also act as a centralized data hub.

Increased ROI

An automated CRM solution will send upsell offers to suitable customers, leading to improved sales without costing much. Upsells and renewals generate approximately 80% of the income, and if a business fails to offer them, it can barely make 5-30% revenue from the initial sale.


Why choose Infomaze for CRM development services?

Having been in the business for more than 19 years, Infomaze holds extensive expertise in providing cost-effective CRM customization services to help companies save time and resources. Back in 2002, our first project was a CRM solution for a leading U.S. air force training and helicopter squad service provider. We have been providing specialized services ever since and have therefore mastered its development.

With our end-to-end CRM development, you will achieve lead and prospect management, customer data management, opportunity management, forecast & reporting, ticketing, a hierarchical level of accessibility, users & role management, full-fledged admin management within each module to add custom fields, define rules, and more.

How we work

As a specialized CRM solution provider, we implement the best business practices and offer a complete solution to manage your marketing, sales, services, support, and more at the highest level. Look no further than Infomaze if you need customized CRM application development services that are highly reliable, affordable, and efficient at the same time.

Our Approach

Results oriented
Our CRM solutions will let you achieve a better allocation of resources, reduced human errors, deeper insights, and better collaboration, specifically designed to improve revenues and profitability.

Share project requirements

Give us a call or drop us a line and share your creative web ideas to let us understand your exact specifications.

Hire developer

Screen our talent pool and choose from a list of our eCommerce developers’ profiles to work on your unique project.
Installment and Migration

Get the project completed

We will keep you in the loop during the entire development process from designing, coding, project management, and QA.
Testing and Deployment

QA & Testing

Once the project is complete, we will run meticulous QA (Quality Assurance) tests on your solution for a successful implementation.

Our Happy Customers


“I was very happy with the promises made and, more importantly, delivered. Quality code. Neat and organized. Ace assisted with the last tweaks to ensure I was a happy client. I would be happy to work with them again on my next project.”



“Infomaze is the best technology partner any business could ask for, they go above and beyond to satisfy my business needs and they will do research and develop anything you need. I will never switch to any other company, may your success be our success! P.S. Gaj is the best.”



“Vic and the team at Infomaze are absolutely awesome to work with. Their price was fair and their professionalism is top notch. They spent more time waiting on me than I did them, and they were patient and courteous every step of the way. I would  definitely recommend hiring them , and I will continue to use them for my future projects”



“The project thus far was not complicated and we are continuing to the next phase. My experience with Vik to date: Very good service – friendly and helpful with” high level of technical understanding and competence. Listens to what I want, makes suggestions where appropriate and delivers very quickly.



Frequently Asked Questions

What are the technical requirements to implement CRM solutions?
As we provide Cloud-based SaaS solutions, all you will need is an internet connection to use our CRM solutions.
Do you provide training after implementation?
Yes, we do.
What is your standard duration to develop a project
Usually, providing a CRM solution service may take three to four weeks to complete. However, there is no fixed time for any project, as it entirely depends on the project’s size, type, customization, integration, features, and functionalities.
How much does aftersales support and maintenance cost?
We offer it for free of cost. Unless there are major implementations involved.