Infomaze helped a traditional finance provider completely transform its operations through end-to-end financial process automation. Replacing outdated manual processes with smart, integrated systems enabled the client to significantly reduce processing time, improve lead conversion rates, and scale their business exponentially.
Our client is an Australia-based finance company specializing in quick, short-term lending solutions designed to provide immediate financial relief to individuals facing urgent cash flow challenges. Operating in a fast-paced and highly competitive market, the company prides itself on offering rapid support and seamless access to funds.
However, despite their strong customer commitment and market demand, their internal processes and operational workflows had not yet evolved to match modern digital expectations. With little to no automation in place, the organization was still relying on outdated, manual methods that hindered efficiency, delayed decision-making, and created bottlenecks in service delivery.
Despite being in business for several years, the client relied heavily on outdated, manual processes that created significant operational inefficiencies. These challenges included:
All leads were managed manually using spreadsheets, with no digital system to capture or track them. This often resulted in missed or duplicated opportunities.
Without a unified platform, the sales and operations teams had no clear visibility into customer journeys or interactions, leading to communication gaps and inefficiencies. They lacked a CRM software for financial services.
Determining whether a lead met eligibility criteria involved time-consuming manual checks, which delayed response times and reduced the likelihood of conversion, hindering financial process automation.
Loan agreements and customer documents were physically handled, signed, and stored. This not only slowed the loan approval process but also increased the risk of errors and compliance issues.
The team tracked disbursements and repayments manually, lacking real-time insights or automated alerts—leading to delayed actions and poor visibility on defaults, which impacted finance automation.
From lead acquisition to nurturing, document verification, and bank detail checks—every step was manual, often taking days or even weeks. For customers seeking quick finance, this delay was unacceptable, leading to a high drop-off rate and low conversions.
When they approached Infomaze, we immediately identified several key areas where finance automation could dramatically improve efficiency:
To assess customer eligibility, we integrated with Min-IT, which analyzes customer banking transactions for up to 90 days. This allowed the system to automatically qualify or disqualify leads based on their financial behavior.
The integration also provided lead scores based on banking activity and other financial indicators. Leads meeting the set criteria would move ahead in the process; others would be filtered out.
Once a lead passed the scoring and eligibility checks, all documentation and agreements were handled online using Zoho Sign and other tools from the Zoho suite. This streamlined the financial process automation further and enabled faster turnaround times.
After completing the documentation, the loan amount was disbursed directly to the borrower. Repayments and defaults were monitored through Min-IT, and all information was displayed within the Zoho dashboard.
We implemented a fully online hardship form, allowing customers to apply for revised payment terms. This made the company one of the few lenders in Australia to provide a completely digital hardship process.
We developed robust reporting dashboards to monitor lead conversions, user behavior, default rates, and other key metrics, helping management stay on top of the business.
While the company offered loans within a specific range, not all leads matched their lending capacity. For leads seeking higher loan amounts, the system was designed to automatically redirect those leads to other finance providers via a lead engine.
We also integrated the Zoho CRM software for financial services with multiple lead generation agencies, ensuring a steady stream of high-quality leads directly into their system.
Massive scalability achieved after automating loan workflows and customer management.
End-to-end automation—from lead capture to loan disbursement—slashed turnaround times.
Faster eligibility checks and seamless onboarding dramatically improved customer acquisition.
Complete shift from manual paperwork to digital documentation and e-signatures.
Automated tracking and real-time dashboards enhanced audit readiness and reporting precision.
Infomaze has always been a dedicated business solutions provider, consistently helping businesses automate, organize, and grow. This case study clearly demonstrates how a business that had been running for eight years without any software or automation was able to achieve 100% growth with the introduction of our finance automation solutions and services.
If you have a similar lending business—whether it’s personal loans, home loans, commercial loans, or related services—and you’re still relying on manual processes or using multiple disconnected software tools, get in touch with us.
Our Zoho CRM customisation experts can help tailor the right solution for your unique needs. We offer a free, no-obligation consultation to review your current setup and propose the best solution to help you grow your business.
Let us know! Our product experts can configure the best solution for your business.
