— The Problem
What breaks down in retail operations
Multi-channel retail creates multi-channel chaos. Orders from Shopify, marketplaces, and physical stores don't automatically sync inventory, and the reporting to see what's working across all of them rarely exists.
Overselling from unsynced inventory
Stock sold on Shopify doesn't update the marketplace listing or physical store POS in real
time. Oversells damage customer trust and create costly manual resolution — especially during peak periods.
No cross-channel visibility
Online, marketplace, and in-store data live in separate systems. There's no single view of
which channels are growing, which products are performing, or which customer segments are most valuable.
Reactive inventory management
Reorder decisions are made manually — often after a stockout has already hurt sales.
Without demand forecasting, you're guessing quantities for every purchase order and getting it wrong in both
directions.
Generic promotions, not personalised
Email and loyalty campaigns go to the entire customer list with the same message. Without
purchase history segmentation, you're leaving significant revenue on the table from customers who'd buy more
if asked correctly.
Manual order processing
Orders taken from one channel are manually processed in another system for fulfilment.
Every manual step is an error risk and a speed cost — especially when volume spikes and your team can't keep
up.
Supplier and invoice management
Purchase orders, supplier invoices, and goods received are managed across email and
spreadsheets. Discrepancies go unnoticed until someone does a manual reconciliation — usually at month end.
— What We Build
Retail technology that connects channel to warehouse to customer
Shopify ↔ Zoho Real-Time Inventory Sync
Bidirectional sync between Shopify and Zoho Inventory via webhooks. Order placed in
Shopify commits stock immediately. Stock adjusted in Zoho updates Shopify quantity in real time. Overselling
eliminated.
Custom Loyalty & Rewards Platforms
Points engines, tiered rewards, referral programmes, and personalised offers built on
your customer data. We built the PrintPlanr loyalty platform that doubled loyalty revenue for a major UK
print group.
Multi-Channel Retail BI
Unified Power BI dashboard across Shopify, marketplaces, POS, and ERP. Revenue by
channel, product performance, customer cohort analysis, inventory turn, and margin — all in one live view
for management.
AI Demand Forecasting & Auto-Reorder
ML models on your historical sales data predict demand at SKU level. When stock hits the
reorder point, a purchase order is generated and sent to the supplier automatically — without buyer
intervention.
Personalised Marketing Automation
Segmented campaigns via Zoho Campaigns triggered by purchase behaviour, loyalty tier,
and browsing history. The right offer to the right customer at the right time — automated and measurable.
Multi-Channel Order Orchestration
Orders from Shopify, Amazon, eBay, and POS all flow into one fulfilment system
automatically. Routing rules determine warehouse, carrier, and SLA — no manual assignment, no
channel-specific process.
— Results
Retail clients. Real outcomes.
Retail · Zoho One
Solar Retailer Runs Entire Business on Zoho One — Sales to After-Sales
Full
Business on Zoho One
Auto
Order to install workflow
Zoho CRM, Books, Inventory, Projects, and Desk configured as one connected system. Customer
quote to installation scheduling to after-sales support fully automated — no manual handoffs.
Zoho One · CRM · InventoryRead case
study →
Retail · Loyalty Platform
Custom Loyalty Platform Doubled Repeat Revenue for UK Print Group
2×
Loyalty revenue uplift
+34%
Repeat purchase rate
Points engine, tiered rewards, and personalised offer system built on top of PrintPlanr.
Customers earn and redeem points across every order. Campaign automation targets by tier and behaviour.
Custom Build · CRM · AutomationRead case
study →
Hospitality · BI & Analytics
Restaurant Chain BI Platform Across 40+ Locations
40+
Locations unified
Live
Revenue & stock by site
Fragmented POS data across 40+ restaurant locations unified in a Power BI platform.
Operators see revenue, covers, average spend, and stock levels by site in real time — versus previous weekly
Excel reports.
Power BI · ETL · POS IntegrationRead
case study →
Retail · CRM & Automation
Enterprise CRM with Personalised Campaign Automation
Segment
Purchase-behaviour driven
Auto
Campaign triggered by CRM
CRM built on Zoho with customer segmentation by purchase history, loyalty tier, and product
affinity. Automated campaigns fire based on behaviour triggers — replenishment, upsell, win-back.
Zoho CRM · Campaigns · AutomationRead
case study →
— Integrations
We connect the retail stack you already run
Shopify
Orders, products, customers, fulfilment — full bidirectional sync
Zoho Inventory
Multi-warehouse stock management and auto-reorder
Zoho CRM & Books
Customer records, orders, invoices unified
Amazon / eBay
Marketplace order ingestion and stock sync
Payment Gateways
Stripe, PayPal, Afterpay — reconciled automatically
POS Systems
In-store sales flowing into unified BI and inventory
Power BI / Tableau
Multi-channel retail intelligence dashboards
Zoho Campaigns
Behaviour-triggered email and SMS automation