— The Problem
What breaks down in logistics operations
Most logistics businesses run on a combination of TMS, WMS, ERP, carrier portals, and spreadsheets — none of which talk to each other in real time. The result is decisions made on data that's already hours old.
No real-time visibility
Shipment status lives in carrier portals, driver apps, and warehouse WMS — none unified.
Operations teams spend hours each day chasing status updates that should be automatic.
Reporting built on stale exports
KPI reports are assembled manually from system exports — by the time they reach
management, the data is 24–48 hours old. Decisions based on yesterday's picture cost money today.
Systems that don't connect
TMS, WMS, ERP, and carrier APIs are islands. Orders entered in one system are manually
re-keyed in another. Every manual transfer is a source of error and a point of delay.
Inventory guesswork
Without accurate demand forecasting, warehouses either overstock — tying up capital — or
understock and fail to fulfil on time. Both hurt margin and client relationships.
Reactive exception handling
SLA breaches are discovered after they happen — not before they're preventable. There's
no early warning on lanes at risk, carrier underperformance, or warehouse bottlenecks.
Manual documentation
Freight documents, PODs, customs declarations, and invoices are processed manually.
Errors cause delays at customs, disputes with clients, and revenue held up in billing cycles.
— What We Build
Supply chain solutions that actually ship
We integrate your existing systems, surface real-time intelligence, and automate the repetitive processes that slow your operations team down — without replacing the platforms you've already invested in.
Unified Supply Chain BI Platform
Single Power BI or custom dashboard across TMS, WMS, ERP, and carrier data. Live
shipment pipeline, lane performance, on-time delivery, and warehouse throughput — all in one place,
updated in real time.
TMS / WMS / ERP Integration
Connect your core systems so order data, stock levels, and shipment status flow
automatically — no re-keying, no exports, no lag. REST, webhook, FTP, or SOAP — whatever your systems
support.
AI Demand Forecasting & Inventory Optimisation
ML models trained on your historical order data predict demand at SKU and location
level — reducing overstock, preventing stockouts, and improving warehouse space utilisation automatically.
Automated Dispatch & Route Optimisation
Rules-based and AI-assisted dispatch that matches orders to the right carrier, route,
and departure time automatically. Reduces manual dispatch decisions and improves lane utilisation.
Intelligent Document Processing
Extract data from PODs, freight invoices, customs declarations, and packing lists
automatically. AI reads, validates, and routes documents — eliminating the manual processing that delays
billing and compliance.
SLA Risk Monitoring & Predictive Alerts
Real-time monitoring of every active shipment against its SLA commitment — with
AI-generated alerts when a lane or consignment is at risk before it's too late to act. Not post-mortem
reports. Early warning.
— Results
Logistics clients. Real numbers.
Logistics · BI & Reporting
BI Infrastructure Rebuilt for a US Supply Chain Leader
↓65%
Reporting time
Same day
Monthly close (was 3 days)
1 source
All data unified
Fragmented BI across SAP, TMS, and Excel rebuilt into a single Power BI environment.
Standardised ETL, data warehouse, and role-based dashboards for operations, finance, and executive teams.
SAP BI · ETL · Power BIRead case study
→
Enterprise · Supply Chain Automation
End-to-End Order Automation for a Multi-Site Enterprise
~0
Manual re-entry errors
5×
Faster order processing
Order intake, inventory reservation, dispatch scheduling, and carrier booking automated
end-to-end. What previously required three team members and two hours now runs in minutes without
intervention.
API Integration · Workflow AI · ERPRead case study →
Operations · AI Automation
RFQ Generation Automated from Unstructured Customer Input
5×
Faster turnaround
<30s
RFQ ready
AI interprets raw customer freight descriptions and generates complete, accurate RFQ
forms automatically. Zero manual interpretation — and results in under 30 seconds regardless of how the
request is phrased.
GPT-4 · NLP · FastAPIRead case study
→
Telecom · Warehouse Management
TSN — US-Patented Automated Warehouse & Inventory Platform
US
Patents awarded
Auto
Inventory routing & PO
Automated warehouse replenishment platform queries all locations simultaneously,
calculates optimal transfer or purchase order, and executes without manual intervention. Logic subsequently
awarded US patents.
REST APIs · Warehouse System · AutomationRead case study →
— AI Layer
AI capabilities built for logistics
Not generic AI tools applied to logistics. AI capabilities designed around the specific data, workflows, and decision patterns of supply chain operations.
Demand Forecasting
ML models trained on your historical sales, seasonal patterns, and external signals.
SKU-level predictions reduce overstock and prevent stockouts before they happen.
✦ Live in production
Predictive SLA Risk
Monitors every active shipment against SLA commitments in real time. When a delay
pattern emerges — weather, traffic, carrier underperformance — alerts fire before the breach, not after.
✦ Live in production
Document Intelligence
Extract structured data from freight invoices, PODs, and customs documents. Validate
against expected values, flag discrepancies, and route for approval — without a human touching the paper.
✦ Live in production
Route & Carrier Optimisation
AI-assisted carrier and lane selection based on historical performance, cost, and
current capacity. Recommends the best option at the time of dispatch — not the default carrier.
✦ Active development
Customer Status Chatbot
AI chatbot trained on your TMS data answers shipment status, ETA, and exception
queries automatically. Reduces inbound status calls without redirecting customers to a generic tracking
portal.
✦ Live in production
Automated Reconciliation
Match freight invoices against contracted rates automatically. Flag discrepancies,
generate dispute documentation, and escalate anomalies — without manual invoice-by-invoice review.
✦ Active development
— Integrations
We connect what you already use
No system replacement required. We integrate with the TMS, WMS, ERP, and carrier platforms your team already runs — and surface the data in a unified intelligence layer on top.
SAP / Oracle ERP
Full ERP integration via API or ETL pipeline
TMS Platforms
MercuryGate, BluJay, TMW, custom TMS
WMS Systems
Manhattan, HighJump, 3PL Central, custom WMS
Zoho Inventory
Multi-channel stock management and orders
Shopify / eComm
Order sync, stock commitment, fulfilment status
Power BI / Tableau
Unified dashboards on unified data
Carrier APIs
FedEx, UPS, DHL, and freight carrier APIs
FTP / EDI
Legacy supplier and partner data ingestion
— Why Infomaze
23 years building for operations-critical environments
23
Years of logistics & ops builds
From early WMS integrations to US-patented automated warehouse management platforms. We
understand the domain — not just the technology.
0
Systems replaced
We integrate with your TMS, WMS, and ERP rather than replacing them. Your team keeps
working the way they know — with better data underneath.
ISO
27001 & 9001 certified
Security and quality certification matters when you're integrating systems that carry
commercial and customer data. Both certifications active and audited annually.
24/7
Support across time zones
Supply chain doesn't stop at 5pm. Our Mysore team covers US, UK, AU, and NZ time zones —
critical for clients whose operations run around the clock.