How a manufacturing company eliminated manual RFQ processing — cutting turnaround from hours to 28 seconds with near-zero errors.
A manufacturing client received dozens of customer enquiries daily — unstructured emails describing what they needed in plain language. Sometimes with attachments, sometimes just a paragraph of text. A sales team member had to read each email, interpret the requirements, cross-reference the product catalogue, and manually fill in a Request for Quotation form before a quote could be produced.
We built an AI workflow that reads incoming customer emails using GPT-4, extracts all specification data regardless of how it's phrased, cross-references the product catalogue, and generates a complete, accurate RFQ form — ready for the sales team to review and send in under 30 seconds.
Every piece designed to solve a specific part of the problem — integrated into one system that works end-to-end.
With RFQ generation automated, the sales team shifted from spending half their day on form-filling to focusing entirely on relationships, negotiations, and closing.
Same-day quote turnaround became the standard. Previously a competitive weakness — now a differentiator. Several new clients cited response speed as a reason for choosing the company.
The AI layer was built on top of existing email infrastructure and the existing product catalogue database. No ERP migration. No new CRM. Implementation disruption: zero.
From the initial audit to live deployment — every stage designed to minimise risk and maximise speed to value.