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AI Chatbots & Agents

✦ AI Services

AI Assistants
That Understand Your Data
And Take Action in Your Systems.

We build custom AI chatbots and agents trained exclusively on your internal data — CRM records, knowledge bases, documentation, support history — via secure RAG architecture. Your data stays private. Your team gets answers in seconds.

These agents don’t just answer questions — they update records, trigger workflows, and take action across your systems.

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AI CHATBOT PLATFORM · LIVE
● 3 agents active
QUERIES TODAY
1,240
↑ 12% vs yesterday
AUTO-RESOLVED
87%
No human needed
AVG RESPONSE
1.4s
vs 4hr SLA target
ACTIVE AI AGENTS
Customer Support Agent
840 queries
Live
Internal HR Assistant
280 queries
Live
Sales Assistant — CRM connected
120 queries
Beta
RECENT CONVERSATIONS
What's the refund policy for orders over £200?
Resolved
How do I add a user to our enterprise account?
Resolved
I need to escalate a billing dispute
Escalated
KNOWLEDGE GAP DETECTED3 queries in past 2h not answered confidently — topic: "enterprise SLA terms v2.1". Recommend adding this document to the knowledge base.
40%
Average reduction in support ticket volume
24/7
Always-on — no out-of-hours staffing cost
0
Data sent to public AI — private RAG only
90d
Average time to first live chatbot
— The Problem

Why this matters to your business

Six specific pain points where AI delivers the fastest, most measurable return.

🎧

Support team answering the same questions daily

Order status, refund policy, account setup — your support team fields the same 20 queries every day. An AI agent handles all of them, 24/7, in seconds.

🔍

Customers can't find answers in your documentation

You have great docs — but users can't navigate them. A RAG-powered chatbot reads natural language questions and finds the exact answer, even across multiple documents.

👥

Internal teams waste time searching for policy and process

HR policy, IT procedures, finance approval rules — staff search email threads and SharePoint folders. An internal AI assistant answers instantly from your actual documentation.

📞

Out-of-hours queries go unanswered until the next day

Customers in different time zones wait hours or days. An AI agent resolves routine queries 24/7 and escalates urgent issues to the right human with context attached.

🔗

Sales reps spend time on pre-sale questions, not closing

Pricing, feature comparisons, integration questions — pre-sale queries that could be answered by AI, freeing your sales team for conversations that actually need a human.

🧠

New staff take weeks to get up to speed

Onboarding knowledge lives in PDFs, wikis, and experienced colleagues. An AI onboarding assistant answers new starter questions instantly — from your actual internal documentation.


✦ Free · No Obligation

Ready to Give your Team an Assistant that Knows Everything?

Free AI Audit — we assess your data sources, design the agent architecture, and show you what it would look like live.
Book Free AI Audit →
— What We Deliver

Six Capabilities — specific deliverables, measurable outcomes

Not vague AI promises. Specific systems, integrated with your existing tools, with ROI scoped before any development begins.

🔒

Private RAG Architecture — Your data stays yours

All AI runs against your data inside your secure environment. No data sent to public AI APIs. No training on your content. RAG retrieves relevant context at query time — your information stays private.

🔗

CRM & Support System Integration

Connected to Zoho Desk, Salesforce, HubSpot, Zendesk — chatbot sees the customer's history, open tickets, and account details before responding. Answers are contextual, not generic.

📚

Multi-Source Knowledge Base

Train on PDFs, Word docs, web pages, Confluence wikis, SharePoint, and structured databases simultaneously. Ask a question that spans three documents — get one coherent answer.

🤝

Seamless Human Escalation

When the agent can't answer confidently — or detects frustration, urgency, or a sensitive situation — it hands off to a human with the full conversation context pre-loaded. No repeat explanations.

📊

Conversation Analytics & Gap Detection

Dashboard showing query volume, resolution rate, topics, unanswered questions, and knowledge gaps. Use it to continuously improve your knowledge base and agent quality.

Custom Actions & Workflow Triggers

Beyond answering questions — agents that take actions. Create a ticket, look up an order, update a CRM record, trigger an approval. AI that does things, not just talks.


— Use Cases

Real Implementations — Real Numbers

These are live systems we've built for clients. Specific scenarios, specific results.

01

Customer Support Agent — 87% Auto-Resolution Rate

+

An AI agent trained on your product documentation, support history, and policies handles incoming support queries. Resolves routine cases instantly. Escalates complex or emotional cases to the right human tier with full context.

💰87% queries auto-resolved · Response time: 1.4s vs 4-hour SLA · £180k annual support cost avoided
// How it works
Customer asks at 11pm: "My order hasn't arrived, it was due 3 days ago." Agent checks order status via API, finds it delayed at the carrier, provides tracking link and updated ETA, and logs the interaction. Resolved in 22 seconds. No agent involved.
RAG + CRMOrder APIZoho DeskEscalation Engine
02

Internal HR & Policy Assistant

+

An AI assistant trained on your HR policies, employee handbook, IT procedures, and benefit documentation answers internal staff queries instantly — without routing them to HR or IT.

💰14 hours/week returned to HR team · New starter ramp time reduced by 40%
// How it works
"How many days notice do I need to give for annual leave?" "What's the expense claim limit for client entertainment?" "How do I request a new laptop?" — all answered in seconds from your actual policy documents.
SharePoint / ConfluenceHR DocsSlack IntegrationAccess Control
03

Sales Pre-Qualification Assistant

+

An AI assistant embedded in your website or sales portal that handles pre-sale questions — pricing, features, integrations, use cases — qualifying leads before they reach a rep and ensuring sales conversations start at the right level.

💰Sales reps focus on qualified conversations only · Lead-to-demo rate up 34%
// How it works
Prospect asks: "Does your platform integrate with SAP?" "What's the pricing for 500 users?" "Can I get a trial?" — AI answers accurately, qualifies intent, and when ready, schedules a demo directly in the rep's calendar.
Website WidgetCRM IntegrationCalendar APILead Scoring
04

Product Documentation Navigator

+

A chatbot trained on your product documentation that answers specific, technical user questions — finding the right answer across hundreds of pages of docs in seconds.

💰Support ticket volume down 40% · Documentation team spends less time on repeat queries
// How it works
"How do I set up SSO with Okta?" "What's the API rate limit for the bulk endpoint?" "Can I export data in CSV format?" — answered precisely from your actual docs, with a direct link to the relevant section.
Doc ScrapingRAG ArchitectureIn-App WidgetVersion Control
05

Multi-Agent System — Orchestrated AI Workforce

+

Multiple AI agents working together — a triage agent that classifies incoming requests and routes to the right specialist agent (billing, technical, account management) — each trained on their specific domain.

💰Complex queries resolved without human routing · Single customer experience across multiple domains
// How it works
Customer sends: "I need help with my invoice and also my API is returning errors." Triage agent splits this into two tasks: routes billing query to Finance Agent (resolves with account data) and technical query to Tech Agent (diagnoses with error logs). Two responses, both accurate.
Agent OrchestrationLangChainDomain-specific RAGUnified Thread
06

AI Agent with Real-World Actions

+

Beyond question answering — an AI agent that takes actions in your business systems. Raise a ticket. Update a CRM record. Check inventory. Trigger an approval. AI that does things.

💰Fully automated transactional queries — agent handles what used to need 3 system touches
// How it works
"I need to change my delivery address for order #4821." Agent authenticates the customer, verifies the order status (not yet dispatched), updates the delivery address in the OMS, sends a confirmation email — all without any human involvement.
API ActionsAuth LayerOMS / ERPAudit Logging

— Business Impact

What this Delivers for your Business

Results clients typically see

87%
Auto-resolution rate on customer support queries after RAG chatbot deployment
40%
Reduction in support ticket volume — routine queries handled by AI, 24/7
1.4s
Average AI response time — vs hours for human agents on the same query
0
Data sent to public AI infrastructure — all RAG runs inside your secure environment

Trained on your data — not generic AI

Every agent is trained on your specific documentation, policies, and knowledge base. Answers are accurate to your business — not generic responses that could apply to anyone.

Private by design — RAG, not fine-tuning

We use Retrieval Augmented Generation — your data is retrieved at query time, not used to train the model. Your proprietary information never becomes part of a shared model.

Knows when to hand off to a human

Every agent has configurable confidence thresholds. Below threshold, or when a query is flagged as sensitive or urgent, the agent escalates — with full conversation context — to the right human.

Gets smarter over time

Every unanswered or low-confidence query is flagged in the dashboard. Use it to fill knowledge gaps, retrain the agent, and continuously improve resolution rates.

Works where your customers and team already are

Web widget, Slack, Microsoft Teams, WhatsApp, email, in-app — deployed wherever your users interact, not as a separate tool they have to go and find.

— Engagement Models

Three ways to start — pick what fits your situation

All three include NDA before day one, ISO 27001 certified process, and ROI modelled before any development commitment.

✦ Zero commitment

Free AI Audit

No cost · No obligation
60 minutes · Remote or on-site
  • We map your current process and pain points
  • Identify top 3 AI opportunities with expected ROI
  • Recommend the right technology approach
  • Deliver a written brief — yours to keep
  • Zero pressure to proceed with us
Book Free AI Audit →
🔄 Ongoing
AI Development Retainer
Monthly · Continuous development
Minimum 3 months · Scales with your roadmap
  • Dedicated AI developer on your roadmap
  • New features scoped and deployed every sprint
  • Continuous monitoring and improvement
  • Monthly ROI reporting — hours saved, tasks automated
  • Scale up or down with 2 weeks notice
— How We Work

From Audit to Live in Four Steps

Every engagement starts by understanding your specific situation — not by proposing technology. ROI is scoped before any code is written.

🔍
01 —

Free AI Audit

We map your current process, identify the top opportunities, and model the ROI — before any commitment.

📐
02 —

Solution Design

Architecture, data flows, integration plan — reviewed and approved by your team before development starts.

⚙️
03 —

Build & Integrate

Built into your existing stack via secure APIs. Tested against real data before go-live. Zero disruption.

📈
04 —

Monitor & Scale

Live with performance dashboards. As your needs grow, the solution scales — no additional resource required.

— Who This Is For

Three Roles, Three Priorities

Head of Customer Support

Your team is drowning in repeat queries and your response SLAs are slipping. An AI agent handles the 80% routine queries automatically — so your team focuses on the 20% that actually need human judgment.

87% auto-resolution on routine support queries
24/7 availability — no out-of-hours staffing
Full escalation with context when humans are needed

CTO / Head of Product

You want to add AI-powered search and assistance to your product but don't have the ML resource to build it. We design, build, and integrate the RAG architecture — your team owns the output.

Private RAG — your data stays in your infrastructure
API-first — integrates with your product architecture
Full documentation and handover on completion

Head of HR / People

Your team fields the same internal policy questions daily. A private AI assistant trained on your employee handbook, IT procedures, and HR policies answers instantly — freeing your team for actual HR work.

Trained on your exact policies — not generic HR AI
Integrated with Slack or Teams — no new tool to adopt
Access-controlled — staff only see what they're permitted to

— FAQ

Questions we always get asked

Will the chatbot give wrong answers?

+
Every agent has a configurable confidence threshold. When confidence falls below that threshold, the agent says "I'm not sure — let me connect you with someone who can help" and escalates with the conversation context. It's better to escalate than to guess. Over time, as you fill knowledge gaps flagged by the dashboard, the resolution rate improves.

How is our proprietary data kept private?

+
We use RAG (Retrieval Augmented Generation) — not fine-tuning. Your data is stored in a private vector database inside your secure environment. At query time, relevant chunks are retrieved and passed to the LLM in a secure, encrypted context window. Your data is never used to train a shared model and never passes through public AI APIs.

What data sources can you train the agent on?

+
PDF documents, Word files, web pages, Confluence wikis, SharePoint, Notion, Zendesk articles, CRM records, custom databases, and structured JSON — we've built RAG pipelines on all of these. If you have data somewhere accessible via API or export, we can index it.

How long does it take to build and go live?

+
A focused chatbot — one domain, one knowledge base — typically goes live in 4–8 weeks. This includes knowledge base preparation, RAG pipeline build, agent configuration, integration testing, and a two-week parallel run (AI and human side-by-side) before fully cutting over. Multi-agent systems run 8–14 weeks.

Can the agent take actions in our systems?

+
Yes — agents can be given tools that perform actions: look up an order, create a ticket, update a CRM record, trigger an approval workflow, send a confirmation email. Every action is logged with the query that triggered it and the data used — full audit trail.
What if we update our documentation?
+
The knowledge base is re-indexed on a schedule you define — daily, weekly, or triggered by a webhook when documents are updated. Your agent's knowledge stays current with your actual documentation, not a snapshot from launch day.
— Client Voices

What Clients Say About Working with us

★★★★★
"Quite possibly the best programming team on the planet. Went WAY above and beyond without charging more. Will HIGHLY recommend to anyone. Will definitely use again."
C
Chris
United States
★★★★★
"Infomaze is the best technology partner any business could ask for. They go above and beyond. I will never switch to any other company — may your success be our success!"
S
Salvatore
Europe
★★★★★
"Gaj and the team have completed projects across several of my businesses for many years. The result is always outstanding. Communication excellent, always on time."
O
Overlander 4WD Hire
Australia · 10+ year client

Ready to Deploy AI Agents in Your Business?

Start with a free AI Audit. We'll assess your knowledge base and data sources, design the RAG architecture, and show you a realistic demo of what your chatbot would look like — no obligation.

🤖
AI Workflow Automation
Eliminate manual bottlenecks end-to-end
🔮
Predictive Analytics
Churn, demand, anomaly detection
🔗
LLM & RAG Integration
Embed AI into your applications
📄
Document Processing
Extract and route data automatically
📊
AI-Powered BI
Automated intelligence and reporting
📊 BI Practice
Free Assessment
We find out why your dashboards aren't being used — and fix it.

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