Help Desk Solutions
Work Order Creation System
Full fledged call center ticketing solution with CRM, work order creation & management, reports and much more
Infomaze has worked with one of the largest Project Management and Service desk providers in the United States to create a next generation Work Order Management System. The solution works for Engineers on-site and with support over the voice.
The solution has serviced many large clients in the US including 7Eleven, JC Penny, Walmart and others. Get in touch with our team to arrange a demo of the solution.
The Work Order Management System has a host of features including:
- CRM – to manage customers as well as vendors
- Customer location, sites and asset information
- Project management with various levels and stages of information, dynamic forms and process flow
- Work Order creation, allocations, scheduling (and re-scheduling), tracking the dispatch (including late, work start and end time), recording the flow and thus count of assets used during the process, billing and file management
- Dashboard to have single point control of the entire system
- Personalization, including access levels, customization of individual modules
- Reports – canned and customized reports
- Integration with third party tools.